Milwaukee Water Works

PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Milwaukee Water Works and related utilities to offer interest-free payment plans for your debt.

Milwaukee Water Works residential customers with a total past-due balance of $1,500 or less are eligible for a PromisePay payment plan. Customers must be past-due on their bill to be eligible for a payment plan.

Milwaukee Water Works’ goal is to ensure that you can comfortably navigate your financial obligations with us while maintaining your essential water service. Milwaukee Water Works offers payment plans to help customers get back on their feet and protect themselves from subsequent late fees.

No, these payment plans are interest-free. There are no late fees, no prepayment penalties, etc.

Yes. If you pay with ACH (Automated Clearing House via an electronic fund transfer), the fee is $0.40/transaction. Credit/Debit/Apple Pay/Google Pay: 1.95% per transaction. There are no transaction limits.

Sign up in minutes with three easy steps:

Visit milwaukee.promise-pay.com to enroll or contact PromisePay at +1 (414) 420-9978.
Choose a plan that works for you. We offer a wide range of options.
Make your first payment. PromisePay accepts credit/debit cards, bank transfers (ACH), Apple Pay, and Google Pay.
Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

Residential customers with a total past-due balance of $1,500 or less are automatically qualified for an interest-free payment plan.

Your payment plan covers your past-due balance and your current charges as of the day you enroll. However, you must pay all new water service bills with Milwaukee Water Works directly.

Your new bills must be paid to Milwaukee Water Works to keep your water service on. Your agreed upon plan payments must be paid to PromisePay for past-due balance payment processing.

If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

Call PromisePay at +1 (414) 420-9978. Agents are available Monday through Friday 7:30am - 5:00pm CST.

Call Milwaukee Water Works directly at (414) 286-2830. Agents are available Monday through Friday 7:30am - 5:00pm CST.

Milwaukee Water Works does not shut off water service due to non-payment, but past-due amounts will eventually be transferred to your property tax bill for collection if you have not enrolled in a PromisePay plan.

Milwaukee Water Works water service bills are considered past-due after the original due date as stated on the invoice. You can contact a Milwaukee Water Works representative at (414) 286-2830 for more information.

Milwaukee Water Works customer support representatives are available from 7:30am to 5:00pm CT, Monday through Friday. Milwaukee Water Works recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King Day
Good Friday
Memorial Day
Juneteenth
Fourth of July
Labor Day
Thanksgiving Day
Friday after Thanksgiving
Last normal workday before Christmas Day
Christmas Eve
Christmas Day
Last normal workday before New Year's Day

Promise representatives are available from 7:30 am to 5:00 pm CT, Monday through Friday. Promise recognizes the following holidays, on which representatives are not available:

New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day
Juneteenth
Fourth of July
Labor Day
Indigenous Peoples Day
Veterans Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Eve
Christmas Day

Frequently asked questions

What is PromisePay?

Who is eligible?

Why is Milwaukee Water Works offering payment plans?

Will I ever be charged interest or late fees for my payment plan?

Are there any transaction fees?

How do I sign up?

Do I qualify for an interest-free payment plan?

What water service account balance charges does this plan cover?

Once I’m enrolled, where do I pay my new water bills, to PromisePay or Milwaukee Water Works?

How flexible are these payment plans?

If I sign up for a payment plan, am I still eligible for grants or other services?

I want a different plan. Who should I call?

I have a question about my water service bill. Who should I call?

I want to change the name or address on the account. Who should I call?

Is Milwaukee Water Works currently or planning to do shut offs?

When is a new water bill considered past due? Is there a grace period before late fees are assessed? If so, what is that timeframe?

Milwaukee Water Works Holiday Schedule

Promise Pay Holiday Schedule

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